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SHIPPING INFORMATION
We dispatch all orders within 10 business days.
Spain
– DHL Express: 1 business day
Europe
– DHL Express: 1-2 business days
Rest of the world
– DHL Express: 2-3 business days
Some countries, remote cities or islands may have longer delivery times. Please get in touch if you need a more exact delivery time for your country/city.
BREXIT / SHIPPING TO UK
Please be advised that local taxes and import duties apply and are not included in the shipping costs. The payable import taxes and duties are the responsibility of the customer. Please check with your local customs office to get an idea of any duties or taxes that may apply.
Worldwide shipping
All orders are shipped from our warehouse outside Spain, and we ship worldwide using DHL
Due to import restrictions, we are currently not able to ship to Russia except for professionals or business.
Flexible delivery
If the service is available at the shipping destination the package will have On Demand Delivery (ODD) service included which allows you to:
– Change delivery to a DHL Service Point.
– Authorize DHL to deliver without a signature.
– Change the shipping address.
– Change the delivery date.
– Have it delivered to a neighbour.
– Hold the delivery for up to 30 days if you are not home.
If ODD is available on your order you will receive relevant information on either e-mail or SMS.
Important: Please be aware that if you release the signature on your delivery it happens at your own risk and we will not cover if the package is lost or stolen.
Tracking
All packages have track and trace. Tracking information will be sent to you in a separate e-mail from DHL when your order is being processed.
Note that we might ship your order in two or more separate packages and either with the same or different tracking numbers. You will receive all relevant tracking info by e-mail.
If DHL is not able to make the delivery they will contact you either by phone or e-mail to schedule a re-delivery.
Shipping costs / Customs
All shipping costs will be shown upon checkout, however, please be advised that local taxes and import duties may apply and are not included in the shipping costs. The payable import taxes and duties are the responsibility of the customer. Please check with your local customs office to get an idea of any duties or taxes that may apply.
RETURN & EXCHANGE
It is our intention to deliver quality fine art. However we understand that occasionally the goods may not meet your expectations. If you wish to return or exchange an item, please familiarise yourself with our Return/Exchange Policy below; Before your purchase is shipped to you, we personally inspect your items to ensure they are in perfect condition. Your purchase is then carefully packaged to ensure it arrives in the same condition. In the event that your purchase arrives in a less than perfect condition, please notify us immediately so we can address the issue. You can do this by emailing us.
We accept items for exchange within 30 days from delivery date if they are in original condition, unused, and not altered, with all the original packaging intact. Be sure to retain proof of posting from your secure courier, as we cannot be responsible for any items that fail to reach us. Please note we do not cover return postage, except in the case of goods being faulty or if a product has been wrongly described. In the event an item needs to be returned due to a manufacturing fault, we will provide you with a shipping label and cover the costs for the return. Once we receive the item, we will inspect it to consider your return reasons before offering one of the following:
Exchange: We will happily exchange the product, unless it has been damaged in any way. Items must be returned in their original condition for an exchange to be considered. Items can only be exchanged once, so please choose carefully.
Credit Note: We may offer a credit note if you simply change your mind once you have received your purchase. The above conditions apply. The credit note is valid for future online or in store purchases (note there is a one year expiry date on our credit notes) and must be redeemed by contacting us so your credit can be authorised.
Refund: We do not offer refunds for instore purchases unless there is a manufacturing fault or if the item is not fit for purpose. If the piece isn’t right for you we would be happy to offer a credit note to the value of the piece(s).
Online purchases may be considered for a refund if the item is different to how it was illustrated on the website. This is providing the item has not been damaged in any way. Items must be returned in their original condition with packaging for a refund to be considered. Once the returned goods have been checked over, we will contact you to notify and action.